Effective Date: August 12, 2026

New York Van (New York Van, we, our, or us) values the trust our customers place in us when arranging transportation services. These Terms & Conditions and Privacy Policy explain the terms that apply to reservations and transportation services and describe how we collect, use, and protect information provided by customers and users of our website and services.

By using our website, requesting a quote, making a reservation, or using our transportation services, you acknowledge that you have read and agree to these Terms & Conditions and Privacy Policy.

1. Our Transportation Services

New York Van provides private van transportation, airport transportation, corporate transportation, group transportation, charter services, hourly transportation, and other chauffeured ground transportation services.
Depending on the type of service requested, New York Van may provide transportation using vehicles operated directly by New York Van or through qualified transportation partners, affiliates, subcontractors, or independent transportation operators.
When a transportation partner is used to fulfill a reservation, New York Van may provide the partner with the information reasonably necessary to complete the requested service.
We work to provide safe, professional, and dependable transportation. Vehicle availability, vehicle type, and chauffeur assignment may vary depending on the date, location, passenger count, service requirements, and availability.

2. Customer Information and Communication

When you request a quote, make a reservation, contact us, or use our website, we may collect information such as:

Name

Telephone number

Email address

Pickup and drop-off locations

Travel dates and times

Flight information

Passenger count

Special transportation requests

Billing and payment information

Reservation and service history

Information you voluntarily provide to us

New York Van may use your contact information to communicate with you regarding quotes, reservations, confirmations, changes, cancellations, pickup instructions, service updates, customer service matters, and other information related to your transportation request.
We may communicate with customers by telephone call, text message, and email.
Please make sure the contact information provided to New York Van is accurate and current so that we can contact you regarding your reservation.

3. How We Use Your Information

New York Van may use information collected through our website and services to:

Provide requested transportation services

Process and manage reservations

Respond to quote requests and customer inquiries

Communicate regarding upcoming or active reservations

Process payments

Coordinate transportation with chauffeurs and transportation partners

Provide customer support

Improve our website, services, and customer experience

Prevent fraud, misuse, or unauthorized activity

Comply with applicable laws and legal requirements

Send information about New York Van services or promotions where permitted by law

We do not sell or rent your personal information to third parties.
We may share information with trusted service providers, transportation partners, payment processors, technology providers, communication providers, and other businesses that assist us in operating our business or fulfilling your transportation request.
These parties may receive only the information reasonably necessary to perform the services they provide to New York Van.

4. Cookies and Website Information

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better user experience.
We may collect technical information such as:

IP address

Browser type

Device type

Operating system

Pages viewed

Date and time of website visits

Referring website

General website interaction information

This information may be used to maintain, secure, analyze, and improve our website and services.

5. Service Providers and Transportation Partners

New York Van may work with transportation companies, affiliates, independent operators, chauffeurs, vendors, and other service providers to fulfill customer reservations.
When necessary to provide the requested service, we may share customer information such as the passenger name, telephone number, pickup location, destination, flight information, reservation details, and special instructions with the transportation provider or chauffeur assigned to the trip.
Our service providers are expected to use customer information only for legitimate business purposes associated with providing the requested service and to maintain the confidentiality of information provided to them.
New York Van may also disclose information when required or permitted by applicable law, including in response to a subpoena, court order, legal process, government request, or law-enforcement request.

6. Chauffeur and Independent Operator Information

If you provide transportation services to New York Van as a chauffeur, independent operator, transportation company, or business partner, we may collect information necessary to evaluate and manage the transportation relationship.
This information may include:

Name and contact information

Driver's license information

Government-issued identification

Vehicle information

Registration information

Insurance information

Licensing and permitting information

Driving history

Background-check information where applicable

Business and payment information

Banking or payment information

Other information reasonably necessary to verify eligibility and provide transportation services

Such information may be shared with service providers or other parties when reasonably necessary for background checks, driver verification, insurance verification, regulatory compliance, payment processing, or fulfillment of transportation services.

7. Location and Vehicle Information

When technology or transportation management systems are used to provide transportation services, certain vehicle or location information may be collected or processed for operational purposes.
For example, location information may be used to:

Coordinate vehicle dispatch

Determine vehicle location

Assist with passenger pickup

Provide estimated arrival information

Improve operational efficiency

Address customer service issues

Protect the safety and security of passengers and chauffeurs

Location information will be handled in accordance with applicable law and the terms of the applicable technology or service provider.

8. Payment and Billing

Transportation services are billed according to the rate, estimate, quote, package, or reservation terms provided to the customer.
New York Van may accept major credit and debit cards, including, where available:

American Express

Mastercard

Visa

Discover

The payment method provided by the customer may be charged for the applicable transportation service and any authorized additional charges.
Unless specifically stated otherwise in writing, gratuity or tip is not included in the transportation rate. Any gratuity provided to a chauffeur is at the customer's discretion.
Depending on the service, additional charges may apply for items such as:

Additional stops

Excessive waiting time

Parking

Tolls

Airport fees

Airport pickup or meet-and-greet services

Additional vehicle requirements

Additional service time

Special requests

Cleaning or damage charges

Applicable taxes or government fees

Other charges disclosed to the customer or reasonably incurred in providing the service

Any additional charges will be communicated to the customer when reasonably possible and may be charged to the payment method on file.
Quoted and published rates are subject to availability and may change before a reservation is confirmed. The rate confirmed for a specific reservation will generally be based on the written quote or reservation confirmation provided to the customer, subject to applicable additional charges and changes requested by the customer.

9. Hourly Charter and Event Services

Hourly transportation and event services are billed according to the hourly or package rate confirmed at the time of reservation.
Unless otherwise stated in the reservation confirmation, additional time beyond the originally reserved service period may be billed at the applicable hourly rate or applicable overtime rate.
Partial additional hours may be subject to the minimum billing increment stated in the reservation or quote.
Customers are responsible for charges resulting from additional service time requested by the customer or caused by circumstances attributable to the customer's party.

10. Reservation Changes and Cancellations

Cancellation and change policies may vary depending on the type of vehicle, service, date, reservation size, special event, and other circumstances.
Unless a different cancellation policy is specifically stated in the customer's reservation confirmation, the following general policies apply:

Airport Transfers and Point-to-Point Transportation

Cancellations or reservation changes made within 96 hours of the scheduled pickup time may be subject to the full reservation charge.

Hourly Charter and Event Services

Cancellations or reservation changes made within  hours of the scheduled pickup time may be subject to the full reservation charge.

Larger Vehicles, Specialty Vehicles, and Certain Event Reservations

Cancellations or reservation changes for specialty vehicles, larger group vehicles, motor coaches, minibuses, or certain event reservations may require more advance notice.
The applicable cancellation deadline will be stated in the customer's reservation confirmation when different from the general policy above.
Certain holiday periods, major events, large group reservations, multi-vehicle reservations, and specialty transportation services may have separate cancellation policies.
The cancellation policy provided with the customer's reservation will control when it differs from this general policy.

11. No-Show Policy

A No-Show occurs when a passenger does not arrive at the designated pickup location within the applicable waiting period and does not successfully contact New York Van or the assigned chauffeur.
For airport pickups, passengers should provide accurate flight information when available and should contact New York Van if their flight is delayed or their travel plans change.
A No-Show may result in a charge of up to the full reservation amount, plus applicable waiting time, service charges, parking, or other charges reasonably incurred in connection with the reservation.
If you cannot locate your vehicle or chauffeur, please contact New York Van as soon as possible at: +1 516-629-5566

12. Airport Pickups and Flight Delays

Customers are responsible for providing accurate flight information when requesting airport transportation.
When flight information is provided, New York Van may use that information to monitor the scheduled flight and coordinate pickup when reasonably possible.
Flight delays, cancellations, diversions, baggage delays, customs delays, and other airline-related circumstances may affect the timing of transportation.
Customers should contact New York Van if their flight information changes or if they experience a significant delay.
Any included airport waiting period and applicable additional waiting charges will be based on the reservation terms provided to the customer.

13. Passenger Conduct

For the safety and comfort of all passengers and chauffeurs, customers and members of their party must behave in a safe and reasonable manner.
The following are prohibited in New York Van vehicles:

Smoking or vaping where prohibited

Illegal drugs or illegal substances

Dangerous or unlawful behavior

Intentional damage to the vehicle

Abusive, threatening, or violent conduct

Behavior that creates an unsafe environment for passengers or the chauffeur

Alcohol may be restricted or prohibited depending on the vehicle, service, applicable law, and circumstances.
The chauffeur may terminate a trip when a passenger or member of the passenger's party engages in dangerous, abusive, unlawful, or seriously disruptive conduct.
Depending on the circumstances, the customer may remain responsible for the full reservation charge and any additional charges or damages resulting from the conduct.

14. Vehicle Damage and Excessive Cleaning

Customers are responsible for damage to the vehicle caused by themselves or members of their party, whether intentional or accidental, to the extent permitted by applicable law.
Customers may also be responsible for reasonable cleaning charges when a vehicle requires cleaning beyond normal use.
Examples may include excessive spills, bodily fluids, food-related damage, smoking-related cleaning, or other unusual cleaning requirements.
Any such charge will be based on the reasonable cost incurred to restore the vehicle to an appropriate condition.

15. Lost Property

Passengers are responsible for their personal belongings and luggage.
New York Van will make reasonable efforts to locate and return items left in a vehicle when such items are found and identified.
However, New York Van is not responsible for personal belongings, luggage, electronic devices, documents, valuables, or other property left unattended or left inside a vehicle, except to the extent liability cannot legally be excluded.
Passengers should check the vehicle carefully before exiting.

16. Delays and Circumstances Beyond Our Control

New York Van will make reasonable efforts to provide transportation according to the confirmed reservation.
However, transportation services may be affected by circumstances beyond our reasonable control, including:

Severe weather

Traffic

Road closures

Accidents

Construction

Vehicle breakdowns

Mechanical problems

Airport conditions

Flight disruptions

Government actions

Emergencies

Public events

Natural disasters

Unforeseen transportation conditions

When such circumstances occur, New York Van will make reasonable efforts to assist the customer and arrange an appropriate alternative when reasonably available.
New York Van is not responsible for delays or failures caused by circumstances beyond its reasonable control, to the extent permitted by applicable law.

17. Vehicle Substitution

New York Van reserves the right to substitute a comparable or upgraded vehicle when the originally requested vehicle becomes unavailable because of mechanical issues, scheduling conflicts, safety concerns, maintenance, or other operational circumstances.
When reasonably possible, New York Van will attempt to provide a vehicle appropriate for the passenger count and service requirements stated in the reservation.

18. Safety and Regulatory Compliance

New York Van intends to operate its transportation services in compliance with applicable federal, New York State, and local laws and regulations.
Transportation vehicles and chauffeurs may be subject to applicable licensing, registration, insurance, inspection, safety, and operating requirements.
New York State requires for-hire passenger transportation vehicles to maintain applicable for-hire insurance requirements, and certain passenger vehicles may also be subject to NYSDOT operating authority and inspection requirements depending on the vehicle and service.
Where applicable, customers may be provided with safety information before transportation begins. Certain altered or stretch limousine operations are subject to additional New York safety requirements, including passenger safety briefings.

19. Privacy Policy

New York Van respects your privacy.
We collect and use personal information primarily to provide transportation services, respond to inquiries, process reservations and payments, communicate with customers, improve our services, and operate our business.
We do not sell or rent customer personal information.
We may share information with trusted transportation providers, chauffeurs, technology providers, payment processors, customer-service providers, and other business partners when reasonably necessary to provide our services.
We may also disclose information when required by law, legal process, court order, government request, or law enforcement.

20. Marketing Communications

If permitted by applicable law, New York Van may use your contact information to provide information about our transportation services, promotions, special offers, or other company information.
You may opt out of marketing communications at any time.
Opting out of marketing communications does not prevent New York Van from sending service-related communications that are necessary to manage an existing reservation or respond to a customer request.

21. SMS and Text Message Policy

By providing your telephone number and requesting transportation services, you may receive text messages from New York Van relating to your quote, reservation, pickup instructions, trip updates, customer service, or other service-related communications.
Where required by applicable law, New York Van will obtain appropriate consent before sending marketing text messages.
For marketing text messages: you may opt out by replying STOP or UNSUBSCRIBE where applicable.
For emails: you may opt out of marketing emails by using the unsubscribe option provided in the email or by contacting New York Van.
Message and data rates may apply depending on your mobile carrier and plan.
Opting out of marketing messages will not necessarily stop service-related communications concerning an active reservation or customer request.
SMS opt-in information and phone numbers collected for SMS purposes are not sold or shared with third parties for their own independent marketing purposes.

22. Children's Privacy

Our website and transportation services are not directed toward children under 13 years of age.
New York Van does not knowingly collect personal information directly from children under 13 through our website.
If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete the information, subject to applicable legal requirements.

23. Data Security

New York Van takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers should avoid sending sensitive information through unsecured communications unless specifically requested by New York Van through an appropriate secure process.

24. Updates to This Policy

New York Van may update these Terms & Conditions and Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.
The updated version will be posted on our website with a revised effective date.
Your continued use of our website or services after an updated policy is posted constitutes acceptance of the updated policy to the extent permitted by law.

25. Reservation Agreement

The specific terms contained in a customer's written quote, reservation confirmation, service agreement, or other written agreement may supplement or modify these general Terms & Conditions.
If there is a conflict between these general Terms & Conditions and a specific written reservation agreement, the specific written reservation agreement will control for that reservation.
Changes requested by the customer and accepted by New York Van may result in changes to the price, vehicle, pickup time, service duration, cancellation policy, or other reservation terms.

26. Contact New York Van

If you have questions about these Terms & Conditions, Privacy Policy, a reservation, billing, cancellation, or your personal information, please contact us.
New York Van
Phone: +1 516-629-5566
Website: newyorkvan.com
We appreciate your business and thank you for choosing New York Van for your transportation needs.