NEW YORK VAN PRIVACY POLICY

Effective Date: September 5, 2026

WTM 365 Inc DBA New York Van (“New York Van,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit newyorkvan.com, request a quote, make or receive transportation arrangements, communicate with us, or otherwise use our services.

This Policy applies to WTM 365 Inc DBA New York Van and does not replace the separate Terms and Conditions governing reservations, transportation services, or our SMS messaging program.

1. SCOPE

This Policy applies to information we handle through our website, quote and reservation forms, telephone calls, email, SMS/MMS, transportation operations, customer support, and relationships with chauffeurs, vendors, affiliates, and transportation providers. A third party’s own privacy policy applies when you interact directly with a third-party website or service that we do not control.

2. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of information:

Contact and identity information: name, telephone number, email address, billing address, and organization.

Trip and reservation information: pickup and drop-off locations, dates and times, flight information, passenger count, luggage, itinerary, special requests, accessibility or child-seat requests, assigned vehicle or chauffeur, and service history.

Payment and transaction information: payment method details handled by payment processors, billing records, deposits, charges, refunds, and fraud-prevention information. We may receive a payment token or limited card information rather than a complete card number.

Communications and preferences: quote requests, emails, texts, call notes, customer-service records, feedback, marketing preferences, and records of SMS consent or opt-out.

Website and device information: IP address, browser, device and operating system, pages viewed, referring source, approximate location derived from IP, timestamps, cookie identifiers, and Site interactions.

Operational and location information: dispatch status, vehicle location, pickup progress, and related operational information when supplied by a chauffeur, transportation provider, or dispatch technology.

Chauffeur, operator, and vendor information: business contact details, identification, vehicle, registration, insurance, permits, operating authority, background or driving-history information where lawful, tax and payment information, and other details necessary to verify and manage the relationship.

Other information you voluntarily provide or that another person lawfully provides when arranging transportation for you.

Please do not provide sensitive information that is unnecessary for your request.

3. SOURCES OF INFORMATION

We may collect information directly from you; from a person or organization arranging or paying for transportation; automatically through the Site and communications systems; from chauffeurs, affiliates, transportation providers, and vendors; and from airlines, airports, fraud-prevention services, public sources, or other parties involved in providing or securing requested services.

4. HOW WE USE INFORMATION

We may use personal information to provide quotes and confirm, dispatch, manage, and complete reservations; communicate pickup details, service changes, delays, confirmations, receipts, and support information; process payments, deposits, refunds, disputes, and accounting records; coordinate with passengers, customers, chauffeurs, affiliates, and transportation providers; personalize and improve the Site, services, fleet planning, dispatch, and customer experience; maintain security and prevent fraud; investigate incidents and protect legal rights; verify and manage chauffeurs, operators, vendors, insurance, licensing, and regulatory obligations; comply with legal, tax, insurance, safety, and regulatory requirements; maintain records of communication consent, preferences, and opt-out requests; and send promotional communications where permitted by law and consistent with your choices.

5. HOW WE DISCLOSE INFORMATION

We may disclose personal information for legitimate operational purposes to chauffeurs and transportation providers assigned to a trip; service providers supporting payment processing, reservations, dispatch, communications, website hosting, analytics, customer support, security, storage, insurance, accounting, and professional services; customers or organizers arranging or paying for a trip where reasonably necessary; government authorities, courts, insurers, attorneys, or other parties when required or permitted by law; a successor in connection with a business transaction; and other parties at your direction or with your consent.

We do not sell or rent personal information. We do not share personal information with third parties for their own independent direct marketing.

6. MOBILE INFORMATION AND SMS CONSENT — A2P DISCLOSURE

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile information, telephone numbers, SMS opt-in data, and messaging consent will not be sold or rented. Messaging vendors, carriers, aggregators, and service providers may process information only as necessary to deliver and support the WTM 365 Inc DBA New York Van SMS messaging program.

If you voluntarily opt in to text messaging, we may send the categories of messages disclosed at the point of consent. Transactional messages may include quote follow-ups, reservation confirmations, pickup details and reminders, airport transportation updates, chauffeur or vehicle updates, trip updates, and customer care communications. Users who separately opt in to marketing may receive occasional promotional messages concerning New York Van transportation services.

Consent to receive marketing SMS messages is not a condition of purchasing or receiving transportation services. Message frequency may vary. Message and data rates may apply.

Reply STOP to opt out of applicable SMS messages. Reply HELP for assistance. If you previously opted out and wish to re-enroll, you may reply START or complete the applicable SMS opt-in process again.

For SMS assistance, contact WTM 365 Inc DBA New York Van at (718) 516-9555 or [email protected].

Additional SMS program terms are provided in our Terms and Conditions.

7. EMAIL AND OTHER COMMUNICATIONS

You may unsubscribe from marketing email using the unsubscribe method provided in the communication or by contacting us. We may continue sending nonmarketing communications reasonably necessary to respond to you, administer a transaction or reservation, provide transportation or safety information, or comply with legal obligations.

8. COOKIES, ANALYTICS, AND ONLINE TECHNOLOGIES

We and our service providers may use cookies, pixels, local storage, logs, and similar technologies to operate the Site, remember preferences, understand traffic and interactions, detect fraud, and improve performance. Some technologies may be supplied by analytics, advertising, embedded-content, or communications providers.

You can control many cookies through your browser settings. Blocking cookies may affect Site functionality. Where applicable law requires it, we will provide additional notice or choices regarding nonessential technologies.

9. DATA RETENTION

We retain information only as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining trip and consent records, resolving disputes, enforcing agreements, preventing fraud, and satisfying tax, insurance, safety, regulatory, and legal obligations. We may retain a record of an opt-out request to ensure that preference continues to be honored.

10. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system is completely secure, and we cannot guarantee absolute security. Do not send complete payment-card numbers, government identification, or other sensitive information through ordinary email or text unless we specifically provide an appropriate method.

11. YOUR PRIVACY CHOICES AND RIGHTS

You may ask us to update inaccurate contact information or request access to or deletion of certain personal information by using the contact information below. Depending on where you live and subject to applicable exceptions, you may have additional rights concerning access, correction, deletion, portability, restriction, objection, consent withdrawal, or appeal.

We may verify your identity and authority before acting on a request. We may retain information necessary to complete a trip, collect payment, prevent fraud, honor an opt-out request, comply with law, or establish or defend legal claims.

12. CHILDREN’S PRIVACY

The Site is intended for adults arranging transportation and is not directed to children under 13. We do not knowingly collect personal information online directly from a child under 13 without legally sufficient authorization. If you believe a child provided information improperly, contact us so we can investigate and take appropriate action.

13. INFORMATION ABOUT OTHER PEOPLE

If you provide information about another passenger, employee, guest, chauffeur, or contact, you represent that you are authorized to provide it for the transportation or business purpose involved and will provide any notice required by law. Do not provide more information than reasonably necessary.

14. THIRD-PARTY SERVICES

Our Site or communications may link to payment processors, reservation platforms, maps, social networks, or other services. Their privacy practices are governed by their own policies. We are not responsible for third-party practices that we do not control.

15. INTERNATIONAL VISITORS

WTM 365 Inc DBA New York Van operates in the United States. If you provide information from another country, it may be processed and stored in the United States, where privacy laws may differ from those in your location. Where required, we will use an appropriate legal basis or safeguard for cross-border processing.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal requirements. We will post the updated Policy with a revised effective date and provide additional notice when required.

17. DBA DISCLOSURE

New York Van is a trade name and operates as a doing-business-as (DBA) designation of WTM 365 Inc.

Throughout this website, landing pages, forms, advertisements, communications, and related materials, references to “New York Van,” “we,” “us,” “our,” or the “Company” refer to WTM 365 Inc DBA New York Van.

18. CONTACT US

For privacy questions, requests, or concerns, contact:

WTM 365 Inc DBA New York Van
311 N Central Ave
Valley Stream, NY 11580
Phone: (718) 516-9555
Email: [email protected]
Website: https://newyorkvan.com/

New York Van is operated by WTM 365 Inc DBA New York Van.